Merchant's returns policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your items, we are here to help!

Returns

  1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. Return Window: You have 30 calendar days to return an item from the date you received it.
  3. Non-Returnable Items: Certain types of items cannot be returned, such as:
    • Custom or personalized orders
    • Perishable goods (like food or flowers)
    • Intimate items (for health/hygiene reasons)
    • Gift cards
  4. Return Process:
    • Email us at radianteshopcol@gmail.com with your order number and the reason for the return.
    • Once your return is approved, we will send you the return address and instructions.
    • Ship the item back to us. Please ensure it is well-packed to avoid damage during transit.

Refunds

  1. Inspection and Approval: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
  2. Processing Time: If your return is approved, we will initiate a refund to your original method of payment within 7 business days.
  3. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [your email address] with your order number and a description of the issue.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

If you have any questions about our return policy, please contact us at radianteshopcol@gmail.com

This policy provides clear guidelines for your customers on how to return items, what is eligible for return, and how refunds and exchanges are handled. Make sure to customize the placeholder information (e.g., "[your email address]") with your store's actual details.